ShieldForce

Services

Managed services and 24/7 IT support

Stop being your own company's IT person. We take over the management of your technology — networks, security, servers, workstations and Microsoft 365 — with remote and on-site support, 24 hours a day, 365 days a year.

  • Certified technicians
  • 24/7/365 assistance
  • One partner for security and IT

Your technology, managed end to end

24/7 helpdesk

An assistance line that is always available, a portal to open and track tickets, and technicians on site when needed.

Proactive monitoring

We watch servers, network, connections and equipment health, and act when something starts to fail — often before you notice.

Preventive maintenance

Updates, firmware, backup verification and regular reviews of your whole infrastructure.

Microsoft 365 and identities

Accounts, licences, email, Microsoft Entra ID and multi-factor authentication, managed with clear joiner and leaver rules.

Hosting and data centre

Hosting of servers and services on professional infrastructure, with backups and monitoring.

Consulting and planning

A technology investment plan, equipment selection and tailored projects — so you decide with full information.

A partner, not just another supplier

When the internet goes down, a camera stops recording or a laptop is stolen, you do not want to call three different companies. With ShieldForce you have one number and one team that knows your entire setup: network, cybersecurity, CCTV, access control and workstations.

The world doesn't stop. Neither do our clients.

Our line 911 710 371 answers 24 hours a day, 7 days a week, 365 days a year. Contract clients open and track tickets in the support portal, and we work on site across Lisbon, the Setúbal Peninsula and the West Region.

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How we work

  1. Assessment

    We visit the site or talk to you to understand the risks, the needs and what is already in place.

  2. Clear proposal

    Solution and costs itemised, no fine print. You know exactly what you get before you decide.

  3. Professional installation

    Certified technicians, tidy work and minimal disruption to your operations.

  4. 24/7 monitoring and support

    Once it is installed, we stay: monitoring, maintenance and assistance at any hour.

Frequently asked questions

How do I request assistance?

Through the 24/7 line, by email or, for contract clients, through the support portal, where you can follow the status of each ticket.

Do you offer on-site support or only remote?

Both. We solve what we can remotely, which is fastest, and come to your premises in Lisbon, Setúbal and the West Region when needed.

How much does an IT support contract cost?

It depends on the number of users, devices and services included. Once we know your setup, we propose a fixed monthly fee.

Do you work with companies that already have in-house IT?

Yes. We complement your in-house team with extended hours, security and networking expertise, or project support.

What happens outside business hours?

The 24/7 line works at any hour, including weekends and public holidays.

Free assessment · estouexposto.pt

Is your business secure or exposed?

Six questions, 60 seconds. See where you are vulnerable and get a remediation plan — free, no strings attached (in Portuguese).

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Facing a security or technology challenge?

Talk to the people who install, maintain and respond. Tailored proposals for businesses in Lisbon, Setúbal and the West Region.